Fireflies.ai
Summary
After every meeting, someone on the team is piecing together notes from three different Slack threads, two half-finished docs, and their own memory — and still missing the action items. Fireflies.ai sits in your calendar invites, records the call, and hands back a searchable transcript with extracted decisions before the next meeting starts.
Fireflies joins meetings automatically as a bot participant, transcribes audio in real time, and generates summaries organized around topics, action items, and speaker breakdowns. The search layer is where it earns its place on sales and distributed teams: you can query across every recorded call in the workspace, not just the last one. The ceiling appears in compliance-heavy environments — Fireflies is cloud-only, so organizations with data residency mandates or on-premise requirements have no self-hosting path. Teams that hit that wall move to vendors with on-premise deployment options. For everyone else, the API lets you pull transcripts and metadata into your CRM or data warehouse.
Bottom line: Fireflies is the right call for a distributed sales or customer-success team that needs every conversation searchable and documented without anyone doing the work — but if your legal team requires data to never leave your own infrastructure, this architecture does not accommodate that.
Pricing Plans
Subscription- Price
- $10–$39 per seat/month
- Free Tier
- 800 minutes of storage per seat, limited AI summaries, limited AskFred assistant usage
Free
For individuals starting out
- Unlimited transcription
- Limited AI summaries
- 800 mins of storage per seat
- Zoom, GMeet, Teams, +more
- Transcription in 100+ languages
- Real-time notes & live transcriptions
- Meeting search
- AskFred: AI assistant (limited)
- Chrome extension
Pro
For professional individuals and small teams
- Unlimited transcription
- Unlimited AI summaries
- 8,000 mins of storage per seat
- Download transcripts, summaries, recordings
- Personal Assistant
- Talk-time analytics
- AI Skills & Voice Agents
- 20 AI credits
- Action items & task manager
- Unlimited integrations
- Desktop app
Business
For fast growing businesses
- Unlimited transcription
- Unlimited AI summaries
- Unlimited storage
- Everything in Pro, plus:
- Video recording
- Multi-language Mode
- Conversation intelligence
- Team analytics (for admins)
- 30 AI credits
- User groups
Enterprise
For large scale enterprises
- Unlimited transcription
- Unlimited AI summaries
- Unlimited storage
- Everything in Business, plus:
- Rules engine
- SSO + SCIM
- Audit Logs (API)
- HIPAA compliance
- Private storage
- Custom data retention
- 50 AI credits
- Super admin role
- Dedicated account manager
View full pricing on fireflies.ai →
Pricing may have changed since last verified. Check the official site for current plans.
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Pros
Sign in to edit- Automatic bot-join across major conferencing platforms, so no one on the team manually starts a recording or remembers to take notes — missed action items from unrecorded calls drop to near zero.
- Full-text search across the entire call library, which means a sales rep can pull up every time a specific competitor was mentioned across six months of calls instead of asking colleagues to dig through their memories.
- Speaker-attributed transcripts with talk-time analytics, so managers can see participation imbalances and conversation patterns across the team without sitting in on every call.
- Structured action-item extraction in the summary, so the post-meeting document is organized around what needs to happen next rather than requiring someone to manually distill an hour of conversation.
- API access for pulling transcripts and metadata into external systems, so conversation data reaches your CRM or data warehouse without a manual export step that nobody remembers to do.
Cons
Sign in to edit- Cloud-only architecture means every call recording and transcript lives in Fireflies' infrastructure — teams under HIPAA, GDPR data residency requirements, or internal policies requiring on-premise storage hit an absolute wall and must evaluate self-hostable competitors instead.
- The bot joining as a visible participant changes call dynamics with some customers or candidates who object to AI recording; there is no silent background capture option, so teams working with recording-averse contacts need an explicit opt-in conversation before every call.
- Advanced analytics and longer transcript retention are paid-only features, which means the free tier works as a proof of concept but sales teams needing historical search depth beyond the storage cap will hit that limit quickly and face an upgrade decision before they have fully evaluated fit.
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About
- Platforms
- Web, Chrome Extension, Desktop App (Windows/Mac), Mobile App (iOS/Android)
- API Available
- Yes
- Self-Hosted
- No
- Last Updated
- 2026-06-03T13:47:49.900Z
Best For
Who it's for
- Sales and customer-facing teams
- Remote and distributed teams
- Enterprises requiring compliance and audit trails
- Organizations managing 1,000+ employees
- Businesses needing conversation intelligence insights
What it does well
- Automatically document and search sales calls and customer conversations
- Track action items and decisions made across team meetings
- Analyze customer feedback and sentiment from recorded calls
- Generate meeting summaries for attendees who missed sessions
- Monitor team communication patterns and talk-time analytics
Integrations
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Frequently Asked Questions
- Is Fireflies.ai free?
- Fireflies.ai is a paid tool ($10–$39 per seat/month). No permanent free tier is offered.
- Is Fireflies.ai open source?
- No — Fireflies.ai is a closed-source tool. Source code is not publicly available.
- Does Fireflies.ai have an API?
- Yes. Fireflies.ai exposes a developer API. See the official documentation at https://fireflies.ai for details.
- What platforms does Fireflies.ai support?
- Fireflies.ai is available on: Web, Chrome Extension, Desktop App (Windows/Mac), Mobile App (iOS/Android).
Hours Saved & ROI Stories Community
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Fireflies.ai joins scheduled meetings across Google Meet, Zoom, Microsoft Teams, and similar platforms as a bot participant. It records audio, produces a timestamped transcript, tags speakers, and surfaces a structured summary that breaks the conversation into topics, decisions, and action items. The workflow requires no manual recording or note-taking: you connect your calendar, and Fireflies handles the rest, storing everything in a searchable workspace library.
The conversation intelligence layer separates Fireflies from basic transcription tools. The vendor describes talk-time analytics, sentiment signals, and topic trackers — features oriented toward sales managers who want to see how reps handle objections or how often certain product names come up across a pipeline of calls. Summaries are not just transcripts paraphrased; they are structured around what was decided and what needs to happen next, which cuts the post-meeting cleanup loop that kills calendar discipline on distributed teams.
Fireflies fits cleanly in organizations where calls are high-volume and the cost of missed follow-through is measurable — sales teams managing active pipelines, customer success teams tracking commitment history, or HR teams logging structured feedback sessions. The architecture has a hard boundary: there is no self-hosted deployment, which means all audio and transcripts are processed and stored in Fireflies’ cloud. Teams operating under strict data residency rules or air-gapped environments cannot use this tool. The free tier caps storage and features; advanced analytics and longer retention are paid-only features.
The API gives engineering teams a path to pull transcript data, summaries, and metadata into external systems — CRMs, data warehouses, internal dashboards. The vendor also lists native integrations with tools like Salesforce, HubSpot, Slack, and Notion, so the transcripts can land where the team already works rather than requiring a separate login to retrieve them.