Cignara deploys AI agents that handle inbound voice and chat support from first contact through resolution, following your SOPs and policy rules without a human stepping in for every edge case. The platform is built for large B2C contact centers where call volumes make per-interaction staffing costs unsustainable. It also surfaces upsell signals mid-conversation, so revenue opportunities that a tired agent would miss at hour six of a shift are captured automatically. The ceiling appears when your workflows require judgment calls that fall outside documented policy — the agent follows rules well, but writes none of its own. Teams with highly variable, exception-heavy interactions report needing significant policy documentation work before the system handles them reliably.