Fathom records, transcribes, and summarizes meetings, then pushes structured output to Slack, HubSpot, Salesforce, Notion, and Asana without manual entry. The free tier gives unlimited recordings and transcriptions — a genuine on-ramp — but caps AI-generated summaries, so teams running high call volume hit that ceiling fast and move to a paid tier. The 'Ask Fathom' feature lets you query across past conversations, which means a sales manager can surface deal signals from last month without combing through recordings. Where it breaks: coaching workflows that need scoring rubrics, custom scorecards, or rep benchmarking require the higher tiers, and teams with complex quality-assurance needs eventually find they're building around gaps the tool wasn't designed to fill.