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Customer Onboarding Sequence

A trigger/action map, message drafts and an activation measurement plan.

Free · 3 KB · SKILL.md, instructions and example files. Provide product milestones, user permissions and the existing messaging system.

Intermediate · 2 tools · Editorial
Customer Success Large Language Models Writing Tools Video Productivity

Design a reviewable onboarding sequence tied to activation milestones.

A trigger/action map, message drafts and an activation measurement plan.

What This Pack Gets Done

Your AI assistant Draft the sequence and edge cases Documents → reviewed deliverable
Notion or your existing workspace Document the trigger and suppression map Documents → reviewed deliverable

A worked example

Try this supplied scenario before adapting the workflow to live work.

Input

Activation: first client invoice created. User has registered but has not created an invoice. Stop reminders after activation or opt-out.

Expected result

Trigger: registration without first invoice. Message: show the invoice-template action. Stop: first invoice event or opt-out. Test: duplicate registration event must not send duplicate welcome messages. Status: design; no message has been sent.

What to check: Activation and opt-out both stop reminders; retries cannot create repeated sends.

Limits: No email integration or credentials are bundled. Delivery and consent behavior must be tested in the selected system.

Worked example included. This is an assistant-guided workflow; no unattended integration or vendor benchmark is claimed.

Run this workflow

Your checklist is saved in this browser. Each step names a deliverable you can inspect.

The Stack

Y
Draft the sequence and edge cases
N
Document the trigger and suppression map

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