Loqara
Summary
Most chat widgets answer from a model's general training — which means your refund policy gets hallucinated and your customer believes it. Loqara locks the agent to documents you upload, so it answers only from what you've given it, with sources.
Loqara is a voice-and-chat widget built for e-commerce stores running on WooCommerce or Shopify. You connect your knowledge base, link your product catalog, and paste one script tag — the vendor states no engineering work is required beyond that. The agent searches your catalog, pulls live order status verified by customer email, and steps aside to a real-time human inbox when the conversation needs it. The free tier caps at 100 conversations per month, which runs out fast on any store with real traffic. Voice is an add-on billed per minute, not bundled into the base price.
Bottom line: Pick Loqara if you run a WooCommerce or Shopify store and need grounded, document-anchored answers plus human handoff without writing a line of code — but if you need a second language beyond English and Lithuanian, or want voice included without usage-based billing, you'll be comparing alternatives before the quarter ends.
Pricing Plans
Subscription- Price
- Free tier; paid from €124/mo billed annually
- Free Tier
- 100 conversations per month, 1 bot, single language, basic analytics
Free
100 conversations per month, 1 bot, single language, live handoff, basic analytics
- 100 conversations/mo
- 1 bot
- Single language
- Live handoff
- Basic analytics
Starter
1,500 conversations per month, 2 bots, all languages, product search, order lookup, full analytics
- 1,500 conversations/mo
- 2 bots
- All languages
- Lead capture
- Product search & order lookup
- Full analytics + CSAT
Growth
4,000 conversations per month, up to 5 bots, priority support
- 4,000 conversations/mo
- Up to 5 bots
- Priority support
- Domain allowlist
- Advanced analytics
Scale
12,000 conversations per month, unlimited bots, custom data retention
- 12,000 conversations/mo
- Unlimited bots
- Teams roles
- Custom data retention
- Priority SLA
View full pricing on loqara.com →
Pricing may have changed since last verified. Check the official site for current plans.
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Pros
Sign in to edit- Knowledge-grounded answers with cited sources, so the agent cannot hallucinate a refund policy or invent a price — the thing that makes AI chat dangerous on a storefront is removed by design.
- Live order status lookup connected directly to WooCommerce or Shopify, which means customers get a real answer without opening a support ticket and your team avoids fielding 'where is my order' at scale.
- Human handoff on every plan including free, with a real-time inbox that passes the conversation back to the bot afterward, so your team catches edge cases without losing the thread.
- Voice and chat in one widget rather than two separate products, which means you do not maintain a chat integration and a separate voice channel — one embed, one dashboard, one knowledge base.
- Single-line install that the vendor states requires no engineering work, so a non-technical store owner can have a grounded support agent live the same day without involving a developer.
Cons
Sign in to edit- The free tier caps at 100 conversations per month. A store running a promotion or seasonal spike will hit that ceiling in days — and the jump to the next tier is a significant annual commitment, not a graduated step.
- Voice is billed per minute on top of the monthly subscription fee, making cost unpredictable the moment call volume rises. Teams that want to offer voice at scale and need a fixed monthly budget will hit this wall and start evaluating tools where voice is included in the seat price.
- The page lists English and Lithuanian as the languages 'in the box.' Stores operating in French, German, Spanish, or other markets cannot confirm multilingual support from published documentation — teams needing a specific third language face a support inquiry before they can commit.
- Lead capture is a paid-only feature. Stores on the free tier that want to collect contact information from chat sessions — a baseline expectation for any marketing use case — are blocked until they upgrade.
- There is no self-hosted option and no open-source path. Teams in regulated industries or with data residency requirements that cannot send conversation data to a third-party SaaS have no workaround and will switch to a self-hostable alternative.
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About
- Platforms
- Web widget (WooCommerce, Shopify, Magento, WordPress, Squarespace, Webflow)
- API Available
- No
- Self-Hosted
- No
- Last Updated
- 2026-07-22T13:16:43.157Z
Best For
Who it's for
- Online stores using WooCommerce or Shopify
- Teams needing quick human handoff from AI
- Businesses wanting voice plus chat in one widget
- Users seeking knowledge-grounded answers only
- Sites requiring minimal technical setup
What it does well
- 24/7 customer support on e-commerce sites
- Product search and order status lookup
- Lead capture and FAQ answering from documents
- Voice-enabled customer conversations
- Conversation analytics and quality monitoring
Integrations
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Frequently Asked Questions
- Is Loqara free?
- Loqara has a permanent free tier alongside paid upgrades (paid plans from Free tier; paid from €124/mo billed annually). You can keep using a baseline version indefinitely without paying.
- Is Loqara open source?
- No — Loqara is a closed-source tool. Source code is not publicly available.
- What platforms does Loqara support?
- Loqara is available on: Web widget (WooCommerce, Shopify, Magento, WordPress, Squarespace, Webflow).
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Curated lists that include this category
Loqara is a customer support widget that pairs voice and chat in a single embed. The core workflow is: upload your FAQs, product documentation, or a crawled version of your site; connect WooCommerce or Shopify for live catalog and order data; customize colors, fonts, and launcher style in the dashboard; then paste one script tag. From that point, the agent answers questions from your uploaded knowledge only — the vendor explicitly notes it will not answer outside what it has been given, and responses cite sources. Human handoff is available on every plan, including free, and the team inbox passes the conversation back to the bot when the agent is done.
The differentiating feature is voice. Rather than a separate telephony product, Loqara embeds a real-time spoken interface inside the same widget that handles chat. Shoppers can ask aloud, hear answers drawn from your product catalog and policies, and have order status read back to them — all without leaving the page. Voice is priced as a paid add-on with a per-minute charge on top of the monthly fee, so it is not cost-predictable at high call volumes.
Loqara fits stores that want a configured-not-coded support layer and can live within its language ceiling — English and Lithuanian are listed as the languages in the box, with the agent described as matching ‘your customers’ language,’ though the page does not enumerate additional supported languages beyond those two. Conversation analytics, topic tagging, quality scoring, and CSAT are available on paid tiers. Lead capture is a paid-only feature. The free plan provides a single bot, basic analytics, and a 100-conversation monthly cap — useful for validation, not for a store with sustained daily traffic.
Integrations are named explicitly: WooCommerce, Shopify, Magento, WordPress, Squarespace, and Webflow for embedding; WooCommerce and Shopify for live product and order data. The agent verifies order status by customer email before sharing it. Multi-bot configurations, domain allowlisting, advanced analytics, team roles, and custom data retention are all paid-only features, with the number of bots allowed scaling across tiers.