Answer with Iris
Freemium
HVAC, plumbing, electrical, roofing contractors
Chat.sh
Freemium
Intercom's help center search returns a list of titles that all contain the word you typed — and the customer still doesn't have an answer. Chat.sh exists because the founder hit that wall and decided to build around it instead of waiting for a fix.
$399 one-time for domain; free tier available · Free tier: 50 pages and 100 AI answers per month on chat.sh address
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Summary
The tool indexes your articles, web links, and uploaded files into a single knowledge base, then lets customers ask in plain language and get a direct answer with a citation to the source page. Three surfaces draw from that same index: a public help center, an in-app messenger widget (described as forthcoming on the vendor page), and a markdown export your team can hand to ChatGPT or Claude. The free tier caps at 50 pages and 100 AI answers per month — enough to validate the setup, not enough for a live support operation at any real volume. Custom domain hosting is a one-time paid feature, not a subscription tier.
Bottom line: If your help center is 40 articles and your current search is handing users title lists instead of answers, this solves the problem immediately — but a team with hundreds of documents, a need for the in-app widget today, or API access to drive automations will hit its ceiling fast.
Pricing Plans
- Price
- $399 one-time for domain; free tier available
- Free Tier
- 50 pages and 100 AI answers per month on chat.sh address
Free
Free
50 pages and 100 AI answers per month on chat.sh subdomain
- 50 pages
- 100 AI answers/month
Lifetime
$399per month
One-time payment for custom domain, 1,000 pages, 1,000 AI credits/month
- Custom domain
- 1,000 pages
- 1,000 AI credits/month
- 3 inbox users
View full pricing on chat.sh →
Pricing may have changed since last verified. Check the official site for current plans.
Find your fit
Before you choose Chat.sh
More options in Customer Support / Helpdesk. Compare pricing, platforms, and features side by side.
Aussie AI Agency
Paid
Australian service businesses
Pros
- Retrieval-augmented answers with source citations instead of keyword-match title lists, so customers who ask in their own words get a direct response rather than a results page they still have to skim.
- Single knowledge base ingestion — articles, PDFs, web links, markdown, and plain text — so content does not need to be re-entered or reformatted for each surface it appears on.
- Folder-path hosting (e.g., yoursite.com/help) with human-readable slugs, which means the help center lives on your existing domain, preserves analytics continuity, and avoids the subdomain-explanation problem.
- One-time domain pricing rather than a recurring subscription, so the total cost of ownership does not compound as the knowledge base ages.
- Per-page and full-library markdown exports formatted for LLM tools, which means support teams can hand the same content to ChatGPT or Claude without a separate export or reformatting step.
Cons
- The free tier caps at 50 pages and 100 AI answers per month — a support operation with active user volume will exhaust the answer budget before the month ends, forcing either an upgrade or a degraded experience where questions stop getting AI responses.
- No API is available, so the knowledge base cannot be queried programmatically, integrated with a CRM, or wired into an automation pipeline; teams that need to drive answers from their own tooling have to move to a platform that exposes an endpoint.
- The in-app messenger widget is described as forthcoming rather than available, so teams selecting this tool specifically to embed answers inside their product will be blocked until it ships — with no stated timeline on the vendor page.
- Answers are generated exclusively from published articles, which means a knowledge gap in the content is a gap in the customer response; there is no fallback routing to a human agent or ticket system, so unanswerable questions dead-end in the help center with no escalation path — the condition under which teams with any live-agent or ticketing requirement abandon this for Intercom, Zendesk, or a comparable platform.
About
- API Available
- No
- Self-Hosted
- No
- Last Updated
- October 2, 2026
Best For
Who it's for
- Teams replacing broken Intercom-style search
- Sites wanting answers instead of title lists
- Users preferring one-time domain pricing
What it does well
- Self-service customer help center
- Embedding support answers in app widgets
- Providing markdown exports for LLM assistants
Frequently Asked Questions
- Is Chat.sh free?
- Chat.sh offers a free option alongside paid upgrades. Pricing: $399 one-time for domain; free tier available. Check the current allowances and terms before choosing a plan.
When keyword search fails to deliver answers
Intercom’s help center search returns a list of titles that all contain the word you typed — and the customer still doesn’t have an answer. Chat.sh exists because the founder hit that wall and decided to build around it instead of waiting for a fix.
How the tool works
The tool indexes your articles, web links, and uploaded files into a single knowledge base, then lets customers ask in plain language and get a direct answer with a citation to the source page. Three surfaces draw from that same index: a public help center, an in-app messenger widget (described as forthcoming on the vendor page), and a markdown export your team can hand to ChatGPT or Claude. The free tier caps at 50 pages and 100 AI answers per month — enough to validate the setup, not enough for a live support operation at any real volume. Custom domain hosting is a one-time paid feature.
Retrieval-augmented answers with source citations instead of keyword-match title lists, so customers who ask in their own words get a direct response rather than a results page they still have to skim. Single knowledge base ingestion covers articles, PDFs, web links, markdown, and plain text. Folder-path hosting uses human-readable slugs on your existing domain.
Who it is for / who should skip it
Best for teams replacing broken Intercom-style search, sites wanting answers instead of title lists, and users preferring one-time domain pricing. Skip it if your support operation will exceed the free tier limits quickly or if you need an API for programmatic access, since none is available and the messenger widget remains forthcoming.
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