Support Triage and Reply Draft Pack
A triage record, response draft and escalation reason.
Free · 3 KB · SKILL.md, instructions and example files. Provide the message and current support policy; no autonomous sending or account changes are included.
Classify an inbound request and draft a response grounded in supplied policy.
A triage record, response draft and escalation reason.
What This Pack Gets Done
A worked example
Try this supplied scenario before adapting the workflow to live work.
Input
Customer: "Please refund an annual plan purchased 45 days ago." Policy: standard refunds within 30 days; later exceptions require manager approval.
Expected result
Triage: refund exception request. Draft: acknowledge the request and explain that the purchase is outside the standard 30-day window; route for manager review. Do not promise a refund or execute one.
What to check: The draft follows the supplied policy and keeps the exception decision with its authorized reviewer.
Limits: No phone, inbox or helpdesk integration is bundled. Policy and identity checks must use the actual customer system.
Worked example included. This is an assistant-guided workflow; no unattended integration or vendor benchmark is claimed.
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The Stack
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