Refund & Cancellation Policy

This policy explains how refunds and cancellations work for paid products offered by Emrich Enterprises LLC (a Montana limited liability company) through AIDiveForge. The directory is free for readers. Advertising packages are paid.

1. What is free

Access to AIDiveForge — the directory, comparison tools, weekly newsletter, and public dataset — is free of charge for readers. Affiliate commissions we earn from third-party vendor sign-ups are between us and those vendors; they don't change what you owe (which is nothing).

2. Advertising packages (paid)

Partners may purchase labeled Sponsored placements as described on /advertise/. Payment terms are presented when you order. Cancel before the next billing date to stop renewal. Already-paid periods continue until they expire; we do not pro-rate unused days unless required by applicable law or promised at checkout. Creative rejection does not by itself create a refund if you can submit a replacement that meets the spec.

3. One-time digital products (planned)

For digital products purchased outright — for example, a downloadable report, dataset bundle, or buyer's guide — we offer a 14-day refund window from the date of purchase, except where one or more of the following applies:

• You have downloaded the deliverable in full.
• You have substantially used or distributed the deliverable.
• The purchase was made on a "final sale," "no refund," or similar basis disclosed at checkout.
• You request a refund after 14 days.

Refunds are issued to the original payment method within 5 to 10 business days of approval.

4. Subscriptions (planned)

For any subscription tier we offer:

• Cancellation is available from your account dashboard at any time. Cancelling stops your next renewal; you keep access until the end of your current paid period.
• Pro-rated refunds for partial periods are not provided unless required by applicable consumer-protection law.
• Free trials, if offered, must be cancelled before the trial ends to avoid being billed for the first paid period.
• Annual plans are not generally refundable after the first 14 days of each annual term, except where required by applicable law.

5. Chargebacks

If you believe you were charged in error, contact us at [email protected] first — we resolve almost everything by email within five business days. Filing a chargeback with your card issuer before contacting us, or after we've already refunded you, may result in suspension of your account and recovery of fees incurred.

6. EU, UK, and other consumer-protection rights

Nothing in this policy limits any non-waivable refund or withdrawal right you have under applicable consumer-protection law — for example, the 14-day right of withdrawal for distance contracts in the European Economic Area or the United Kingdom. Where local law conflicts with this policy, local law prevails to the extent of the conflict.

7. How to request a refund

Email [email protected] with the order ID, the date of purchase, and a brief reason for the refund request. We respond to refund requests within five business days.

8. Changes to this policy

We may update this policy when our products or applicable law changes. Material changes are reflected in the Effective date above. For changes affecting in-flight subscriptions, we'll provide reasonable notice by email.