Refund & Cancellation Policy

This policy explains how refunds and cancellations work for paid products offered by Emrich Enterprises LLC (a Montana limited liability company) through AIDiveForge. The directory is free for readers. Advertising packages are paid.

1. What is free

The directory, comparison tools, newsletter, public dataset, workflow packs, and public skills are free for readers. Purchases you make from a linked tool vendor are separate transactions governed by that vendor's refund policy. We cannot cancel or refund a vendor's subscription for you.

2. Advertising packages (paid)

Partners may buy labeled Sponsored advertising as described on /advertise/. The order states the price, placement, and delivery basis. A visit-based Boost buys a stated number of verified visits. A time-based placement buys the stated term, and a newsletter sponsorship buys the stated send. These purchases do not buy directory inclusion, editorial rank, a score, leads, or sales.

Visit-based Boost guarantee. Undelivered visits after the 90-day delivery window are refundable. The refund equals the number of undelivered purchased visits multiplied by the per-visit price paid for the package, rounded to cents. For example, if a $40 package buys 10 visits and delivers 7, the shortfall refund is $12. The definition of a verified visit and delivery reporting are shown with the package.

One-time payment. Current Square checkout orders do not renew automatically. Extending a placement or buying more visits requires a separate purchase. A 30-day placement is a fixed term, not an automatically recurring subscription.

3. Canceling or changing an advertising order

Email [email protected] with the order or campaign reference if you need to stop a placement, change creative, or discuss a delivery problem. Stopping a campaign does not create a blanket refund right for visits or placement time already delivered. The delivery guarantee, any specific promise in your order, and mandatory legal rights still apply.

If creative does not meet the advertising requirements, we may ask for a replacement. Rejection does not erase a delivery or refund promise. Contact billing if a suitable replacement or the purchased placement cannot be provided.

4. Payment and refund handling

Square processes current card purchases on its hosted checkout. Approved refunds go to the original payment method. For a Boost shortfall, we arrange the refund within five business days after the delivery window ends; your bank may need additional time to post the credit. Contact billing if an expected refund has not arrived.

Any future paid download or recurring subscription will need its own price, delivery, cancellation, and refund terms before purchase. The free resources on this site do not currently create such a subscription.

5. Chargebacks

If you believe a charge is wrong or duplicated, contact [email protected] so we can investigate. You retain any right to dispute a charge with your payment provider. Tell us if a dispute is already open so we can avoid duplicate refunds and give the provider accurate information.

6. EU, UK, and other consumer-protection rights

Nothing in this policy limits any non-waivable refund or withdrawal right you have under applicable consumer-protection law — for example, the 14-day right of withdrawal for distance contracts in the European Economic Area or the United Kingdom. Where local law conflicts with this policy, local law prevails to the extent of the conflict.

7. How to request a refund

Email [email protected] with the order ID, purchase date, and a brief description of the issue. We respond to refund requests within five business days. Do not send a full card number or security code by email.

8. Changes to this policy

We may update this policy when our products or applicable law change. The terms and express delivery promises presented with an existing order continue to apply to that order, subject to mandatory law. A later policy revision does not remove an existing refund entitlement.