Onpilot
Summary
Most enterprise automation tools collapse the moment you need three ERPs, a custom MES, and a quality escalation chain that follows your QA policy — not a generic branching template. Onpilot is built specifically for that environment.
The platform connects agents to ERP, CRM, support tools, and custom APIs, then layers in approval steps, permission scopes, and audit logs so the agent cannot act unilaterally on sensitive operations. Agents can search, reason, take action, and hand off to a human — the approval step pauses execution and sends an interactive Slack message before anything ships. Multi-tenant architecture means a single deployment can serve isolated customer or plant workspaces with per-tenant access control. Where it breaks: Onpilot is a custom-built, consultative engagement, not a self-serve platform you configure over a weekend — teams without clear workflow documentation will stall during scoping.
Bottom line: Pick this when your workflow spans three backend systems and needs a human to sign off before a work order dispatches; plan a different path when you need a prototype running by Friday on a self-serve trial.
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Pros
Sign in to edit- Approval gates pause agent execution and collect explicit sign-off via Slack before sensitive actions dispatch, so your operations team stays in control of decisions that cost money or trigger downtime — without building that logic themselves.
- Per-tenant workspace isolation with SSO and SCIM support means a single Onpilot deployment can serve multiple plants or customers with no data bleed between tenants, which removes the need to stand up separate infrastructure per client.
- Agents connect to custom APIs and OpenAPI-described tools alongside named integrations, so a workflow that spans SAP, a bespoke MES, and a third-party quality system does not require the vendor to have a pre-built connector for each one.
- White-label embedding lets SaaS or internal dashboard teams surface agents under their own product interface, so end users never interact with a third-party tool and the agent feels native to the existing workspace.
- Audit logs capture every agent action with run counts, error rates, token usage, and the user who triggered each workflow — which means compliance and incident review have a traceable record rather than a black box.
Cons
Sign in to edit- There is no self-serve trial or sandbox: getting an agent running requires joining a waitlist and going through a consultative scoping engagement. Teams that need to validate fit before committing engineering time to a vendor process cannot do that here — they go to a no-code builder like Zapier or a self-hosted framework like n8n instead.
- The on-premise option is documented as available but no self-service deployment path or container image is published. Infrastructure teams that require air-gapped installation on their own timeline will be dependent on Onpilot's delivery schedule, not their own.
- Because the agent configuration is built by Onpilot engineers rather than your team, iteration cycles — adding a new escalation rule, adjusting an approval chain — run through the vendor. Teams with fast-changing operational policies will accumulate a backlog of change requests they cannot resolve independently.
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About
- API Available
- Yes
- Self-Hosted
- Yes
- Last Updated
- 2026-06-12T14:53:32.373Z
Best For
Who it's for
- Enterprise operations and manufacturing teams
- Companies with complex multi-system workflows
- Teams requiring audit logs and approval gates
- SaaS or internal dashboard providers seeking white-label agents
What it does well
- Automate maintenance work-order routing across multiple ERPs and MES systems
- Handle HR and IT support queries for frontline workers via chat
- Escalate defect clusters with custom approval chains in quality control
- Provision software access and notify teams across tools like Figma and Notion
Integrations
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Frequently Asked Questions
- Is Onpilot free?
- Onpilot is a paid tool. No permanent free tier is offered.
- Is Onpilot open source?
- No — Onpilot is a closed-source tool. Source code is not publicly available.
- Does Onpilot have an API?
- Yes. Onpilot exposes a developer API. See the official documentation at https://onpilot.ai for details.
- Can I self-host Onpilot?
- Yes. Onpilot supports self-hosting on your own infrastructure.
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Curated lists that include this category
Shop-floor automation and enterprise operations workflows fail not because the AI is wrong, but because the tooling cannot model the actual environment — three ERPs, a custom MES, a QA approval chain that varies by plant manager, and a helpdesk that frontline workers reach over WhatsApp. Onpilot builds AI agents that connect to that actual environment: ERP systems, CRM platforms, support desks, databases, document stores, and custom APIs, with agents that plan across those systems, take action, and escalate when they hit a decision requiring human sign-off.
The differentiating feature is the approval-gate architecture. Rather than running to completion autonomously, agents pause at configurable checkpoints, send an interactive Slack message describing the proposed action, and wait for an explicit approve or disapprove before proceeding. Every action is logged. Permissions are scoped per agent and per tenant. This is not a bolt-on safety layer — the vendor positions it as the core reason enterprise operations teams can trust the agent with sensitive dispatches and procurement actions.
Onpilot fits manufacturing and enterprise operations teams whose workflows are too idiosyncratic for generic no-code automation builders, and SaaS or internal dashboard providers who need to embed white-label agents under their own brand with tenant-level isolation. It does not fit teams that need to self-configure and iterate quickly: the vendor’s own positioning describes a consultative model where their engineers map your workflow, wire the integrations, and tune on historical data before go-live. Teams that want to own configuration and iterate without vendor involvement will hit a wall. The self-hosted option exists, but no public download or self-service setup path is documented — on-premise deployment appears to require an engagement with the Onpilot team.
On integrations, the platform covers Salesforce, HubSpot, Slack, Notion, Jira, Gmail, Zendesk, Shopify, Microsoft Teams, WhatsApp, PostgreSQL, Snowflake, Freshworks, Intercom, Google Workspace, and custom APIs via OpenAPI tooling and webhooks. Agents surface through web widgets, Slack bots, WhatsApp bots, or embedded inside existing portals — the channel is configurable per deployment.