Aussie AI Agency
Paid
Australian service businesses
Answer with Iris
FreemiumAgentic
Six in ten calls to small service shops never reach a person — and the caller has already dialed the next shop on Google before your voicemail finishes its greeting. Answer with Iris exists for that exact moment: the 11pm pipe burst that becomes someone else's job because your line went to voicemail.
$149/mo - $797/mo · Free account creation, no card required, can complete setup steps 1-2 without charges · Checked Nov 1, 2026
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Summary
Iris picks up after-hours calls for HVAC, plumbing, electrical, and roofing contractors, collects job details, states your trip fee, and texts the right on-call technician — the plumber for a burst pipe, not the AC tech. The tech replies YES or NO; no response in eight minutes triggers the next tech, then the owner. Non-emergency jobs queue for morning instead of waking anyone at 2am. Booked Desk adds calendar scheduling via Jobber, Housecall Pro, Google, Outlook, or Apple. The ceiling is the scope: Iris handles the intake call and the text hand-off — it does not replace a dispatcher for jobs requiring back-and-forth negotiation or complex multi-stop routing.
Bottom line: Pick this for a two- to ten-tech trade shop that is losing after-hours jobs to voicemail; plan a different layer when your dispatch needs involve real-time job costing, multi-leg scheduling, or anything beyond a single-trade intake call.
Pricing Plans
SubscriptionLast verified 3 days ago- Price
- $149/mo - $797/mo
- Free Tier
- Free account creation, no card required, can complete setup steps 1-2 without charges
Emergency Desk
$149per month
$1,430.40/yr Save 20%
After hours, one trade, nights and weekends. A true emergency texts and calls owner or one tech. 200 minutes included.
- After-hours pickup
- Emergency text and call to owner or one tech
- Trip-fee script
- Trade questions and job details
- Morning job list + email
- Never takes a homeowner card
- 200 minutes included
- One trade only
- No booking capability
Night Desk
$297per month
$2,851.20/yr Save 20%
After hours, more than one trade. A true emergency texts and calls the tech who covers that trade. Jobs that can wait stay on morning list. 300 minutes included.
- After-hours pickup
- Emergency text and call to tech rotation
- Trip-fee script
- Trade questions and job details
- More than one trade
- Morning job list + email
- Never takes a homeowner card
- 300 minutes included
- No booking capability
All-Day Desk
$497per month
$4,771.20/yr Save 20%
Day and night, 24/7. Books next open time on calendar including same-day. States service-call fee first. 1,200 minutes included.
- 24/7 coverage - day and night
- After-hours pickup
- Emergency text and call to tech rotation
- Trip-fee script
- Trade questions and job details
- States service-call fee before booking
- More than one trade
- Morning job list + email
- Never takes a homeowner card
- 1,200 minutes included
- Appointment booking on Jobber, Housecall Pro, or calendar
- Move or cancel booked visits
- Daytime alerts and shop-hour transfers
All-Day Plus
$797per month
$7,651.20/yr Save 20%
Includes everything on All-Day Desk with 3,000 minutes. For busy shops with 24/7 forward.
- All All-Day Desk features
- 24/7 forward
- 3,000 minutes included
- Appointment booking on Jobber, Housecall Pro, or calendar
- Move or cancel booked visits
- Daytime alerts and shop-hour transfers
View full pricing on answerwithiris.com →
Pricing may have changed since last verified. Check the official site for current plans.
Find your fit
Before you choose Answer with Iris
More options in Customer Support / Helpdesk. Compare pricing, platforms, and features side by side.
AiRep24
Freemium
Ecommerce and SaaS websites needing source-based answers
Pros
- Answers in two rings after hours with trade-specific routing, so the caller who would have dialed the next shop on Google instead stays with you.
- On-call tech gets a YES/NO text with eight-minute escalation built in, which means you are not manually chasing a sleeping tech at midnight while the homeowner waits.
- Trip fee is stated only after the caller confirms they want service tonight, so you are not quoting fees to callers who hang up before committing — reducing tire-kicker friction.
- Multi-trade support on a single account with per-tech trade tags, so a shop covering HVAC and plumbing does not route a pipe burst to the AC tech.
- Morning jobs batch into a single pre-open list rather than generating overnight pings, which means your techs are not woken up for jobs that can wait until 8am.
Cons
- Iris handles intake and text dispatch — it does not negotiate scope, quote parts, or manage back-and-forth with a caller who has questions beyond basic job details. Shops where after-hours calls routinely require a real conversation before the tech is committed still need a human on call.
- There is no API surface and no self-hosted option, so shops building a custom dispatch platform or wanting to pipe call data into their own CRM are blocked. Teams with that requirement move to a programmable voice platform like Twilio and build their own intake logic.
- Booked Desk's calendar integration covers Jobber, Housecall Pro, Google, Outlook, and Apple — shops running other field service management software get no calendar write, only the morning list. A shop on ServiceTitan, for example, gets Iris as a notification layer only, not a scheduling layer.
About
- Platforms
- Web dashboard, phone forwarding
- API Available
- No
- Self-Hosted
- No
- Last Updated
- September 23, 2026
Best For
Who it's for
- HVAC, plumbing, electrical, roofing contractors
- Small shops without 24/7 staff
- Businesses using Jobber or Housecall Pro
- Shops seeking trip-fee collection via AI
What it does well
- After-hours call answering for service trades
- Emergency job routing to on-call technicians
- Morning appointment scheduling on existing boards
- Reducing missed calls and voicemail losses
Integrations
Frequently Asked Questions
- Is Answer with Iris free?
- Answer with Iris offers a free option alongside paid upgrades. Pricing: $149/mo - $797/mo. Check the current allowances and terms before choosing a plan.
- What platforms does Answer with Iris support?
- Answer with Iris is available on: Web dashboard, phone forwarding.
The missed after-hours call
Six in ten calls to small service shops never reach a person, and the caller has already dialed the next shop on Google before your voicemail finishes its greeting. Answer with Iris picks up after-hours calls for HVAC, plumbing, electrical, and roofing contractors, collects job details, states your trip fee, and texts the right on-call technician.
How it works
The tech replies YES or NO. No response in eight minutes triggers the next tech, then the owner. Non-emergency jobs queue for morning instead of waking anyone at 2am. Booked Desk adds calendar scheduling via Jobber, Housecall Pro, Google, Outlook, or Apple. The vendor states Iris handles the intake call and the text hand-off and does not replace a dispatcher for jobs that need ongoing negotiation.
Pricing and limits
Night Desk costs $297/mo after a 14-day free trial. A free account lets you create and set up everything, but forwarding and live calls require payment.
Who it is for / who should skip it
It fits HVAC, plumbing, electrical, and roofing contractors in small shops without 24/7 staff, especially those already using Jobber or Housecall Pro. Shops that want trade-specific routing and trip-fee collection via AI will see the main gains. Skip it if after-hours calls routinely need a real conversation before the tech is committed or if you need an API to pipe data into a custom CRM.
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