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Breeze Customer Agent
Summary
HubSpot's embedded AI agent that handles customer conversations and ticket resolution directly within your CRM, charging only when it actually resolves something.
Breeze Customer Agent sits inside HubSpot and routes incoming support and sales inquiries to an AI agent that can read your knowledge base, access customer history, and resolve issues or qualify leads without human touch. It operates across email, chat, and other channels, escalating when needed and learning from your company's specific data. The pricing model—$0.50 per resolved conversation—means you pay only for outcomes, not capacity. The catch: you need HubSpot Professional or Enterprise ($500+/month minimum), plus a $3,000 onboarding fee, which floors the total cost of entry and locks you into the HubSpot ecosystem.
Bottom line: *Use this if your support volume is high, repetitive, and your CRM is already HubSpot. Skip it if you're on a tight HubSpot budget or need flexibility across multiple platforms.*
Pricing Plans
Usage-Based- Price
- $0.50 per resolved conversation (outcome-based); requires Professional ($800/mo+) or Enterprise ($3,600/mo+) subscription
- Free Tier
- No free tier; limited AI access on Free and Starter plans (basic data analysis only); 28-day free trial of Customer Agent requires Professional+ subscription
Professional (Marketing Hub)
Includes 5,000 HubSpot Credits monthly; Breeze Customer Agent available; mandatory $3,000 one-time onboarding
- Breeze Customer Agent
- 5,000 monthly credits (~50 conversations)
- Multiple channels (email, chat, WhatsApp, Facebook, voice)
- Knowledge base and document training
- Lead qualification and meeting booking
Enterprise (Marketing Hub)
Includes 10,000 HubSpot Credits monthly; Breeze Customer Agent; mandatory $7,000 one-time onboarding
- Breeze Customer Agent
- 10,000 monthly credits (~100 conversations)
- All Professional features
- Multi-touch attribution and advanced analytics
- Custom journey automation
Free Trial
28-day free trial of Breeze Customer Agent with limited credits
- 28-day access to Breeze Customer Agent
- Test responses before going live
- Reply approval workflow
- Requires Professional or Enterprise subscription to continue
View full pricing on hubspot.com →
Pricing may have changed since last verified. Check the official site for current plans.
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Pros
Sign in to edit- Integrated directly into HubSpot CRM with full customer context access
- Outcome-based pricing ($0.50 per resolved conversation) reduces financial risk
- Operates autonomously across multiple channels with human guardrails and escalation
- Learns from company-specific knowledge (websites, PDFs, knowledge bases, CRM data)
- Achieves high resolution rates (60-70% of conversations) with 39% faster resolution vs. manual handling
Cons
Sign in to edit- Requires Professional or Enterprise HubSpot subscription; no access on Free or Starter plans
- Mandatory onboarding fees ($3,000 Professional, $7,000 Enterprise) on top of subscription
- Shared credit pool with other Breeze agents can create competition for budget across teams
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About
- Platforms
- Web, SaaS (cloud-only within HubSpot platform)
- Languages
- All HubSpot-supported languages
- API Available
- Yes
- Self-Hosted
- No
- Last Updated
- 2026-04-23T13:02:14.060Z
Best For
Who it's for
- Support teams handling high-volume repetitive inquiries
- Sales teams qualifying inbound leads
- Companies with mature knowledge bases and CRM data
- Businesses seeking to reduce tier-1 support headcount
- Organizations requiring compliance and transparency in AI decisions
What it does well
- 24/7 automated customer support ticket resolution
- Lead qualification and sales question answering
- Invoice and billing inquiry handling
- Meeting booking and scheduling
- Knowledge base gap identification and article drafting
Integrations
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Frequently Asked Questions
- Is Breeze Customer Agent free?
- Breeze Customer Agent is a paid tool ($0.50 per resolved conversation (outcome-based); requires Professional ($800/mo+) or Enterprise ($3,600/mo+) subscription). A 28-day free trial is available.
- Is Breeze Customer Agent open source?
- No — Breeze Customer Agent is a closed-source tool. Source code is not publicly available.
- Does Breeze Customer Agent have an API?
- Yes. Breeze Customer Agent exposes a developer API. See the official documentation at https://hubspot.com for details.
- When was Breeze Customer Agent released?
- Breeze Customer Agent was first released in 2024.
- What platforms does Breeze Customer Agent support?
- Breeze Customer Agent is available on: Web, SaaS (cloud-only within HubSpot platform).
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