Storebird
Summary
Generic chatbots answer 'Where is my order?' with 'Please check your email' — because they have no actual access to your WooCommerce data. Storebird is built specifically to close that gap.
Storebird connects directly to your WooCommerce store and answers product, stock, variation, and order questions from real catalog and order data — not from a generic script you wrote over three days. The filter-first search logic means a customer asking for a blue men's shirt in size L gets exactly that, not a wall of women's dresses. Order tracking pulls live status from over 1,500 carriers so customers stop emailing your team for package updates. Lead capture runs alongside support, collecting emails during the conversation. Advanced order tracking is a paid-only feature — the free tier does not include it.
Bottom line: The right pick for a WooCommerce store drowning in 'where is my order' tickets and product mismatch returns; a poor fit if you sell outside WooCommerce or need the chatbot to do anything beyond product search, order status, and lead capture.
Pricing Plans
Flat RateLast verified 2 weeks ago- Price
- $39/mo
- Free Tier
- 14-day Pro free trial with full feature access
Essential
For growing stores. Best for: 10-30 orders/day
- 750 conversations/month
- 100 knowledge pages
- Product search
- Basic order tracking
- Email support
Pro
For ambitious stores. Best for: 30-100 orders/day. Most Popular
- 5,000 conversations/month
- Unlimited knowledge pages
- Advanced tracking (1,500+ carriers)
- Lead capture
- Human handoff
- Custom brand voice
- Priority support
Scale
For agencies & multi-store. Best for: 100+ orders/day or agencies
- 15,000 conversations/month
- 3 stores included
- API Access
- Dedicated support manager
- Custom integrations
View full pricing on storebird.ai →
Pricing may have changed since last verified. Check the official site for current plans.
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Pros
Sign in to edit- Filter-first catalog search constrains results by gender, size, and category before ranking, which means customers see only products that actually match their query — eliminating the wrong-product returns that follow keyword-based matches.
- Direct WooCommerce order integration pulls live status into the chat, so customers get exact carrier and delivery window details without emailing your support team.
- Knowledge base scraping covers products, FAQs, policies, and blog content, so the bot gives specific answers rather than redirecting customers to a page they already ignored.
- Lead capture runs during support conversations and collects visitor emails when interest is shown, so your email list grows without a separate opt-in flow competing with the chat.
- WhatsApp handoff passes the full conversation context to a human agent, so customers do not have to re-explain their situation — which is the friction point that kills escalation satisfaction on most handoff implementations.
Cons
Sign in to edit- The tool is WooCommerce-only with no self-hosted option and no other platform integration, so any store migrating off WooCommerce or running a hybrid stack on Shopify or Magento starts over with a different tool entirely.
- Advanced order tracking — the feature most stores cite as the core reason to install this over a generic chatbot — is a paid-only feature; teams that deploy the free tier and expect carrier-level tracking will hit that wall on the first customer complaint.
- The chatbot handles conversation and handoff but cannot execute actions inside WooCommerce: no refund processing, no order modification, no return initiation. Teams that need post-conversation automation must build that layer separately or switch to a platform with native workflow execution.
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About
- Platforms
- WordPress/WooCommerce plugin, web, WhatsApp
- API Available
- No
- Self-Hosted
- No
- Last Updated
- 2026-06-21T02:34:58.761Z
Best For
Who it's for
- WooCommerce store owners needing AI customer support
- Stores with large product catalogs and variations
- Teams wanting WhatsApp-integrated handoff
What it does well
- Answering product, stock, and variation questions
- Real-time order tracking and status updates
- Capturing visitor emails and interest
- Escalating complex issues to human support via WhatsApp
Integrations
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Frequently Asked Questions
- Is Storebird free?
- Storebird has a permanent free tier alongside paid upgrades (paid plans from $39/mo). You can keep using a baseline version indefinitely without paying.
- Is Storebird open source?
- No — Storebird is a closed-source tool. Source code is not publicly available.
- What platforms does Storebird support?
- Storebird is available on: WordPress/WooCommerce plugin, web, WhatsApp.
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Curated lists that include this category
Most chatbot builders promise product support and deliver a keyword search wrapped in a chat window — which means your customers still bounce when a query is even slightly ambiguous. Storebird takes a different approach: it syncs your entire WooCommerce catalog, variations, attributes, and policies at setup, then filters before it ranks. When a customer asks for something specific, the bot constrains the result set by attributes first and only searches within that filtered pool. The vendor states 1,200+ product catalogs sync within minutes, and the WordPress.org rating reflects installs that describe it as clearly purpose-built rather than adapted from a generic template.
The differentiating feature is how order intelligence works. Rather than directing customers to a tracking email or a third-party portal, Storebird pulls order status directly from WooCommerce and, with the paid tier, connects to over 1,500 carriers — including DHL, FedEx, UPS, and PostNL — to return exact tracking numbers and estimated delivery windows inside the chat. The vendor describes the response as carrier name, current status, tracking number, and a specific delivery time window. That specificity is what eliminates the follow-up email; a customer who gets ‘DHL, out for delivery, expected today 14:00–16:00’ does not need to contact your team.
Storebird fits WooCommerce stores with large catalogs, frequent variation-based queries, and teams stretched thin on support. It does not fit stores running on any other e-commerce platform — the product is not portable. The human handoff routes escalations to WhatsApp with full conversation context, so customers do not repeat themselves, but that handoff is the ceiling: there is no branching automation, no post-handoff agent, and no workflow that runs without a human taking over. Teams that need the chatbot to process returns, trigger refunds, or update orders inside WooCommerce will find the tool stops short.