Automatically collect, analyze, and act on customer feedback from multiple channels. Transform unstructured feedback into actionable insights and trigger targeted responses.
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Create a Typeform survey for post-interaction feedback and enable Intercom message webhooks. Configure Make to listen for both Typeform submissions and new Intercom conversations.
When feedback arrives, Make sends the text to Claude with a prompt to extract: sentiment (positive/negative/neutral), key themes, urgency level (low/medium/high), and a suggested response. Claude returns structured JSON.
Make writes Claude's analysis and suggested response as a private note in Intercom, visible only to support agents. Flag high-urgency feedback for immediate attention.
Make aggregates daily/weekly summaries of sentiment trends and recurring themes, sending a digest to your team Slack or email.
Integration Notes: Intercom's native Typeform integration can pre-populate customer data; use Make's JSON parsing to handle Claude's structured output reliably.
